Terms of Service — VouchrPulse

Definitions and Interpretation

Agreement: These Terms of Service together with the SLA and DPA.
Customer Data: All data uploaded or input by the Customer into the Platform.
Platform: The VouchrPulse cloud-based customer relationship management (CRM) software.
Provider: VouchrPulse, its owners, operators, and subsidiaries.
Customer: The business entity subscribing to and using the Platform.

Subscription Term: Fixed monthly or annual periods renewing automatically unless cancelled in writing.
Payment Processing: All billing and subscription transactions are securely processed by Stripe.
Price Adjustments: Right to increase fees with 30 days' advance notice before renewal.
VAT: All stated fees exclude UK Value Added Tax, which is added at the standard rate.
Non-Refundable: Payments are non-refundable except where explicitly required by UK law.

Carrier Services: Telecommunication features (SMS, WhatsApp, and phone number rental) are powered by Twilio.
Compliance: Customer must comply with all regional telecommunication laws, network carrier guidelines, and anti-spam regulations.
Usage Charges: Telecommunication usage fees are billed separately based on consumption rates.
Number Ownership: Phone numbers rented through the platform remain the property of the underlying carrier network.

Platform Rights: Provider owns all rights, titles, and interests in the CRM software.
Data Rights: Customer retains sole ownership of all uploaded Customer Data and business leads.
License Grant: Customer grants Provider a limited license to host data solely to run the service.

Business-to-Business: Terms exclude implied statutory warranties to the fullest extent permitted by UK law.
Liability Cap: Total liability is capped at 100% of fees paid in the previous 12 months.
Third-Party Infrastructure: Provider is not liable for disruptions caused by Stripe, Twilio, or DigitalOcean.
UK Law Exception: Nothing limits liability for death, personal injury caused by negligence, or fraud.

Convenience: Either party may terminate by providing 30 days' written notice before the next cycle.
Material Breach: Immediate termination allowed if either party breaches terms and fails to cure in 14 days.
Data Retrieval: Customer has 30 days post-termination to download data before permanent deletion.

English Law: This Agreement is governed by the laws of England and Wales.
Exclusive Jurisdiction: The courts of London hold exclusive jurisdiction over any legal disputes.

For any questions regarding these terms, please contact legal@vouchrpulse.com.